Portfolio

Lumen AI

Lumen AI- eCom with intelligence

Conversational AI with a powerhouse of a e-commerce platform. A conventional shift in AI era.

Project Description

Lumen AI is a conversational commerce platform co‑owned by cricketer Virender Sehwag that turns any catalog into a chat‑driven storefront designed to sell, not just answer FAQs. Netro partnered with Lumen from concept to execution, creating a white‑label “shop template” that looks and feels like a smart chatbot while handling product discovery, recommendations, and checkout for multiple verticals—pickleball courts, dental clinics, groceries, education stores, and more.

Client origin

UAE

Industry

eCommerce

Tech Stack

Node.Js

dJango

Kotlin KMP

Platforms

WebApp

2X Android App

iOS App

Timeline

4 Months

Problem identification

Before Lumen AI, most brands were stuck with static eCommerce sites or generic chat widgets that could answer basic questions but weren’t truly built to guide, convince, and close sales. Lumen set out to solve several recurring problems Netro saw across B2B clients:

Low‑converting, static storefronts

Traditional product grids made it hard for shoppers to find what they actually needed without already knowing the right filters, leading to high bounce rates and abandoned carts.

Expensive, one‑off AI builds

Many businesses liked the idea of an AI shopping assistant but couldn’t afford fully custom development for each use case, or lacked the in‑house team to continuously train and maintain it.

No vertical‑specific flows for niche businesses

Pickleball court bookings, dental appointment pre‑screening, grocery basket building, or school‑supply lists all require very different questions, flows, and data—but most chatbot tools only offered generic scripts.

Limited white‑label options for brands and partners

Agencies and enterprise partners wanted to take an AI shop experience to market under their own brand, with control over look‑and‑feel and content, but off‑the‑shelf chatbots weren’t designed for deep white‑labeling.

The Solution

Netro designed Lumen AI as a reusable, white‑label template engine for conversational shops—so one core product can power dozens of branded AI storefronts across industries.

Solution 1

Conversational shop core

Solution 2

Vertical AI templates

Solution 3

Full white‑label and branding layer

Solution 4

Sales‑oriented AI logic and guardrails

Software Branding

Wireframes

Lumen AI- eCom with intelligence - Before

Lumen AI- eCom with intelligence - After

The result

Customer Growth Rate

After implementation of the new platform Lumen AI witnesses a massive user growth for integrated architecture and seamless experience.

Less Support Emails

From deployment to production we have witness a 30% drop is support email about system failure.

User Growth in Countries

Users from Europe to US, Asia to Africa are experiencing Lumen AI.

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Client Satisfaction

Rated 4.85 over all the platforms. Over the time we have ensured exactly what your business aims for.

Raised Funding

Because of the stable software and technological standpoint Lumen AI gets 2x more funding than expected.

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